T's & C's
Gas Safe
From the 1st April 2009 the ‘Gas Safe register’ replaced ‘Corgi’We ‘Quality Heating Services’ are registered with Gas Safe, our registration number being 207286. All gas safe registered gas engineers carry a card showing their details and competencies. Please ask to see our engineers card.
Hours of work
We operate 8am till 4pm Monday to Friday, 8am till 12 noon Saturdays and 8am till 10am Sundays and Bank Holidays. Out of hours by arrangement. An answering service is available 24hrs, 7 days a week and is regularly monitored.
Quotations and Charges
Prices quoted are all inclusive of travel, labour, materials listed and VAT at the current rate and are valid for 28 days. Only work detailed/ contained in the quotation will be carried out, please make sure we have included all work requestedin the quote. Any additional costs will be agreed before the additional work is carried out. Please visit our web site for current pricing structure and labour rates at www.qualityheat.co.uk
Repairs
Following a chargeable diagnostic check, all repair work is guaranteed. Parts supplied and replaced are guaranteed for 12 months, exchange of parts under guarantee may incur a labourcost,excludes tampering with, or alteration to the appliance by anyone other than us. Parts required that are not van stock will be sourced and fitted as quickly as possible.If your boiler is deemed beyond economic repair and requires replacing and we are instructed to carry out the replacement, the diagnostic inspection fee will be deducted from the replacement boiler fee.
Servicing
Following an annual service any faults developing within 7 days of servicing will be checked, free of charge as a ‘gesture of goodwill’ at our convenience and at a time and date set by us. If the fault is due to incorrect servicing, a repair, rectification or modification (not including parts) a charge will be made; all parts required will be charged for at the appropriate rate. Any parts supplied by the customer are not covered by the guarantee. If known faults are not reported before servicing an additional repair charge at the appropriate rate will be made. Parts required that are not van stock will be sourced and fitted as quickly as possible.
Installations
When replacing old boilers with new boilers and connecting to existing old system pipework, (inc. tanks, radiators, valves etc.). if any leaks or faults are found on boiler commissioning, further costs will be involvedto rectify, including original design faults, contaminated and dirty radiator systems and leaking/weak/failing, pumps, valves, stopcocks, taps, fittings, controls, etc.
Waste
Waste disposal will include all waste removed including all packaging from new products. If you do not want to pay for disposal, all waste removed including old boilers, pipes, tanks, insulation etc. andall new packaging will be left on site for you to dispose of. An allowance for metal recycling is built into quotations please ask for details.
Parking/Access
A suitable parking area within 10m walking distance of the property must be provided, any parking permits required must also be provided. Any charges arising from parking fees/fines are the customers/landlords/your responsibility and will be added to the works requested invoice.
Warranty
New or replacement Baxi branded boilers supplied by us will have a minimum of 3 years’ full parts and labour warranty, subject to annual servicing being carried out by us. It is your responsibility to ensure the annual servicing is carried out. Please ask about our extended warranty plans available at extra cost
Working conditions - Health and Safety
The working area should be clean and clear of your personal items. Flooring, carpets etc. must be covered or protected. Engineers will wear safety shoes at all times whilst working in your property. We will not enter attics/lofts or cellars without the necessary access ladders, sufficient lighting and fixed solid flooring all in place.
Payment
Payment by bank transfer, cash or cheque will be due immediately on completion of the requested work. Work in excess of £500 is part payable in advance (4 working days), normally 50% on acceptance and 50% on completion. Payment of a deposit, confirms you agree to our terms and conditions. For major items, (normally boilers) cheques should be payable direct to our suppliers/merchants, we will advise. This helps to keep our turnover below the VAT threshold saving you 20% tax.
Notice of your right to cancel
You are entitled to cancel this agreement. If you wish to cancel,
You MUST DO SO IN WRITING within 14 days and deliver it personally or send (which may be by email) to the address provided. Your notice to cancel will be taken to have been received as soon as you post or send it to us or in the case of e-mail from the date it is sent to us. Please note that you will be required to pay for any goods or services we provide to you if you ask us to start work before the end of your cancellation period.
QHS, Quality Heating Servicescommitted to offering a better service at a lower price
© QHS 2019 – 21v0.01
